Director, Informatics Service Delivery in Basking Ridge at Daiichi Sankyo

Date Posted: 1/22/2023

Job Snapshot

Job Description


This role is responsible for all Informatics Service Operation, Support and Delivery outcomes globally and is tasked with ensuring that Informatics Services provide optimum business value with minimum service disruption, optimized operational cost/performance and maximized customer satisfaction.

  • As a senior member of a technology management team, the lead will focus across all global informatics service domains including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. Takes a lead role for the group by setting direction, creating strategies and making decisions on behalf of the Informatics Services function. Those in this role partner closely with the Head of Global Informatics Services to ensure the team vision and mission is cascaded and implemented across the group.
  • Continuous Informatics Service Improvement across all key technology operational domains: business value, operational stability/performance, operational cost and customer satisfaction.
  • Full Ecosystem Informatics Service Management including function, agreements, process and controls and ensuring ongoing appropriateness, value and quality of Informatics Services
  • End-to-end Informatics Service Issue Resolution across all service providers, internal and external
  • Informatics Service Stakeholder Relationship Management – continuous and proactive management of all service stakeholder relationships
  • Informatics Service provider full lifecycle management including:
    • support of provider selection, engagement, implementation and transition
    • accountability for ongoing financial, performance, and change management including reporting and continuous improvement
  • Informatics Service offering development including management of service catalog
  • Informatics planning and strategy setting for Informatics Services function

Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.

Education Qualifications (from an accredited college or university)
  • Bachelor's Degree in Computer Science, Life Science, Engineering, Business Administration or a related discipline or equivalent work experience required
  • Master's Degree in Life Science or Engineering or Information systems preferred
Experience Qualifications
  • 10 or More Years of relevant and diverse technology services and operations, life sciences, informatics or other major industry experience required
  • Experience managing global technology teams and operational budgets preferred
  • Experience in the structure, development, migration and management of cloud based IT services required
  • Experience in the support of Global Research & Development systems and users, including a working knowledge of R&D business processes preferred
  • Experience in global business and supplier relationship management required
  • Experience building and supporting global, enterprise grade technology services including development and structuring of third party service agreements required
  • Experience managing multiple vendors and service providers under a Service Integration and Management (SIAM) model preferred
  • Experience with Service Management, BI, LMS, Document Management and Regulatory tools, providers, services and systems preferred
  • Proven ability to work in a global and highly matrixed environment preferred
  • Familiarity with and understanding of key industry best practices as well as legislative, regulatory and industry artifacts/frameworks such as the following:
    o 21 CRF § 11: Electronic Records, Electronic Signatures
    o 21 CFR § 312.32: IND Safety Reports.
    o FDA Guidance for Clinical Investigators, Sponsors, and IRBs – Adverse Event Reporting to IRBs – Improving Human Subject Protection (January 2009)
    o FDA Guidance for Industry and Investigators - Safety-Reporting Requirements for INDs and BA/BE Studies (December 2012)
    o Japan Ministry of Health, Labour and Welfare artifacts

Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.