Senior Director, Head of Global Employee Experience, Culture & Listening

Join a Legacy of Innovation 125 Years and Counting!

Daiichi Sankyo Group is dedicated to the creation and supply of innovative pharmaceutical therapies to improve standards of care and address diversified, unmet medical needs of people globally by leveraging our world-class science and technology. With more than 125 years of scientific expertise and a presence in more than 20 countries, Daiichi Sankyo and its 18,000 employees around the world draw upon a rich legacy of innovation and a robust pipeline of promising new medicines to help people. In addition to a strong portfolio of medicines for cardiovascular diseases, under the Group’s 2025 Vision to become a “Global Pharma Innovator with Competitive Advantage in Oncology,” Daiichi Sankyo is primarily focused on providing novel therapies in oncology, as well as other research areas centered around rare diseases and immune disorders.   

Job Summary:

This position leads the global design and implementation of an employee experience (EX), culture, and listening strategy and develops related programs in accordance with Daiichi Sankyo People Philosophy Partners with senior leadership, HR teams, and other key stakeholders to create and implement initiatives that promote an engaged and high-performing workforce. Provides oversight and guidance to EX, culture, and listening leads, ensuring global consistency where optimal to do so. Is a member of the leadership team of the Head of Global Total Rewards & Well-Being and acts as a key advisor to Global HR Leadership Team on EX, culture, and listening related matters. Scope of role includes DSE, DSI, DSJ, and may include other regions/management units as needed to reflect changes to the business model.

Responsibilities:

Strategic Leadership:

• As a member of the Global Total Rewards Well-Being Leadership Team, contribute to the development of the Global Total Rewards and Well-Being strategy, policies and processes and define an EX, culture, and listening strategy that underpins this

• Develop and execute a comprehensive global employee experience, engagement, and culture strategy aligned Global Total Rewards Well-Being strategy in support of the company’s vision and goals. Provide strategic direction and thought leadership on employee experience, engagement, and culture initiatives

• Partner with the Head of Global Total Rewards Well-Being and other senior leaders to integrate employee experience into broader HR and organizational strategies

Program Design and Management:

• Partner with Regional EX, Culture, and Listening Leads to:

• Develop and implement global employee experience, culture, and listening frameworks, policies, and standards and priorities (see details for each below)

• Ensure that EX, culture, and listening programs are inclusive and meet the needs of a diverse workforce

• Ensure ongoing partnership with HR teams, legal, finance to consider the total rewards offering and ensure cohesive EX, culture, and listening program planning and delivery

• Manage relationships with external vendors/partners that support the delivery of programs and maintain global preferred supplier lists

• Collaborate with Human Resource Information System (HRIS) team to define / implement program functionality requirements for global HRIS

Employee Experience:

• Develop, recommend and align frameworks, policies, standards and priorities on employee engagement, creating initiatives to drive employee connection and improve engagement

• Utilize data and analytics to measure and track employee engagement levels, identifying areas for improvement

• Create end-to-end employee experience journeys, from post-onboarding to offboarding, ensuring touchpoints align with organizational values and lead initiatives to enhance engagement and productivity throughout the employee lifecycle

• Partner across HR to shape the employee experience in line with HR and company objectives

• Develop programs and materials to help employees understand the Daiichi Sankyo employee value proposition

Employee Listening:

• Lead the development, design and implementation of programs to collect and analyze data through employee surveys, focus groups, and technology, and other listening mechanisms and the evaluation of HR programs to understand employee sentiment and holistic employee experience

• Analyze and leverage listening/feedback data to identify trends and insights, provide actionable recommendations to senior leadership; work with respective HR teams and business stakeholders to address issues and take advantage of opportunities

• Foster a culture of continuous learning and improvement by leveraging employee feedback to drive positive change

• Monitor and evaluate the effectiveness of listening programs and make necessary adjustments to enhance impact

Culture:

• Develop programs to shape, maintain, and evolve the organizational culture to align with the Daiichi Sankyo’s values, mission and goals

• Equip leaders and managers with tools and training to reinforce cultural values and promote a positive employee experience

• Act as a cultural steward during organizational transitions or crises

Market Analysis and Benchmarking:

• Facilitate benchmarking and market-related research on EX, culture, and listening and determine necessary policy/program changes to continuously enhance Daiichi Sankyo’s offerings

• Define and track metrics for EX, culture, and listening programs at the global and regional level to measure effectiveness, understanding, and perceived value to employees

Compliance and Governance:

• Ensure all EX, listening, and culture programs and initiatives comply with local, regional, and global regulations

Leadership and Team Development:

• Provide guidance and direction to EX, culture, and listening leads, managing escalations and driving consistency across programs and regions

• Lead Global EX, Culture, Listening Team members, supporting them in achieving their goals, creating a positive work environment, encouraging motivation and performance, developing their skills and managing conflict

• Allocate and manage the budget and human resources in Global EX, Culture, Listening Team

Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation.

Education Qualifications (from an accredited college or university)

• Bachelor's Degree required
• Master's Degree preferred

Required Experience:

• Must have 10 or more years of relevant experience in employee experience and culture or alternative relevant experience
• Demonstrated expertise in employee listening
• Proven technical knowledge of employee experience, culture, and listening trends and processes
• Strong understanding of the latest employee experience and listening technology and systems
• Language: Business fluent English

Preferred Skills

• Proven experience managing complex project delivery in global/multicultural collaboration
• Experience leading direct reports
• Experience developing and implementing employee experience, culture, and/or listening strategies and programs
• Experience in employee experience, culture, and/or listening for pharma and/or bio-tech companies
• Proven success in supporting rapid organizational growth through effective employee experience, culture, and/or listening programs
• Knowledge of best-class employee experience, culture, and/or listening practices in key industry groups
• Proven success in using data analytics to monitor and predict employee experience, culture, and/or listening future needs
• Language: Japanese or German would be a plus

Daiichi Sankyo, Inc. is an equal opportunity/affirmative action employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Salary Range: